Frequently Asked Questions

What are the main methods of your payment?

For your convenience, we currently accept the payment with Paypal. It's a safe and easy way to shopping online.

Do I get any discount if my purchase is in large quantity ?

YES, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.Please CONTACT US

Why can offer such low prices?

We are able to offer our featured collections online at such a low price because we operate at a lower overhead than retail shop. We operate prom dresses factory and reduction of the distribution chain. Therefore, we can pass those savings onto our customers.

When should I order?

For the orders usually take 15 - 25 business days for tailoring and delivery from us to the customer, so please place your order as far as in advance of your event date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

How long is shipping from your location to me?

It usually takes our dressmakers 10 - 18 working days to finish your dresses. And the delivery time is between 3 - 7 days to all major destinations. That is to say, most of our customers will get their orders in 13 - 25 working days after they pay for it. The exact shipping time is based on the shipping company (EMS, DHL, and TNT) standard. If you pay extra $25 for the rush shipping fee, you can get a dress within 15 days after you order it.

How do I decide what size to order?

Before selecting your size, we strongly suggest reviewing the information in how to measure.
You can measure yourself according to the method provided in the Measurements Guide, and our dressmakers will customize for you according to the exact data you offered to us. Or you can choose from our size charts in the Size Guide.
Customers are responsible for the right size and cannot assume any responsibility for measurements.

Do you have rush order service?

Yes. We can provide rush order service (10 days rush order), the mean processing time is 10 days and the mean shipping time is 3-5 days. You need to pay extra 30 U.S. dollars for this service.

What do I have to do to buy a Prom dress?

The process could not be simpler...
Select the dress of your dreams.
> Next, select the size of the dress. It is better to order on the larger size and have the dress altered. Refer to our Measurement Guide before ordering.
>select the color you want, if the color not listed on our website, you can select the option "My own color".
> Add the dress to your order cart.
> At the checkout, you will be asked for your method of payment.
> And that`s it. We will send you a confirmation email telling you exactly what you have ordered, giving you the chance to change the order if needed.
> Your dresses can be completed and shipped out approximately in 21 workdays.

Do you have Custom Alterations Service?

Yes,We offer services on making special changes to gowns such as changing the shape of the neckline,the color of belt or altering a Strap.....

Can I make the dress from my own pattern?

If you have a dress pattern that you would like to have made, please contact us via email at You need to supply us with your exact measurements and specify the color that you would like the dress to be made in. We will request that you send the pattern to us in the post. After assessing the amount of work involved and the material that is required, we would then be able to give you a quote.

I placed an order, can I cancel it?

You are able to cancel your order within 48 hours free of charge. Due to all our dresses are custom-made for you, orders cancelled after 48 hours are subject to a handling fee equaling 20% of the item price. You can�t cancel your order after the dresses have been shipped.

What happens if there is a problem with the dress ?

All our merchandise is inspected before we ship to you. Each and every garment goes through a 25 Point Inspection Process. However, should you discover a problem, simply contact us and the necessary steps will be taken to make it right for you. We believe that our customers deserve the very best that the bridal market can provide.

Can you make a dress in a color that is not listed?

Yes, we are a retailer, also have our own manufacturer. All colors and size are available,you just need send your favor color and your measurement,we will custom for you.

What's your return policy ?

Please click here to view our Return Policy ..

What if I have some questions that are not answered here ?

If there is anything else you would like to know please feel free to Contact Us any time.We do check our email very regularly and will get back to you as soon as we can.
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